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Compliance And Legal

Protecting your money and keeping your business safe.

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Why Your Money Is Safe With Ascendant

Ascendant’s comprehensive “Know Your Client” and “Due Diligence” programs, together with state-of-the-art technology to monitor and detect illicit activities such as fraud, money laundering, and sanctions screening, helps to protect us and our clients from being exploited by the criminal element and the subject of regulatory investigations.

Ascendant is licensed and regulated by state financial institution regulators across the U.S.A. and registered with the Bank of Canada as a Payment Services Provider, to receive, hold and transmit client funds and conforms with all laws in the jurisdictions it operates in.  These licenses can translate into peace of mind for all clients and partners because they ensure the safeguarding of client funds.

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United States

  • AscendantFX Capital USA, Inc. operates as Ascendant. For more information, see our regulatory disclosures.
  • Holds financial services licenses and regulated by state Department of Banks/Financial Institutions.
  • Undergoes annual regulatory examinations and external compliance audits.
  • Safeguards client funds in segregated bank accounts.
  • State of-the-art technology for compliance with anti-money laundering, anti-terrorist financing and sanctions laws.
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Canada

  • AscendantFX Capital Inc. operates as Ascendant. For more information, see our regulatory disclosures.
  • Registered Payment Services Provider and regulated by the Bank of Canada under the Retail Payments Activities Act
  • Undergoes annual external compliance audits and subject to regulatory examinations.
  • Registered with FinTRAC
  • State of-the-art technology for compliance with AML, anti-terrorist financing and sanctions laws.
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United Kingdom

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Internationally

  • Ascendant is committed to complying with all laws with respect to managing and safeguarding your money and the transactions we process, and legal compliance and risk management are driven throughout the organization.

Privacy & Security

At Ascendant, we are committed to protecting your personal information. We will collect, use and disclose your personal information only as permitted under the law to provide you with the best possible service.

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Canada

Privacy Notice

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USA

Privacy Notice

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California

Privacy Notice

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EU

Privacy Notice

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UK

Privacy Notice

Complaints Resolution Policy

We are committed to fair, effective, and efficient resolution of any complaints received from our clients

Our Dispute Resolution Procedure Is Designed To:

  • Resolve complaints quickly and equitably;
  • Review all complaints to identify and correct recurring or systemic problems;
  • Maximize customer service; and
  • Ensure any disputes are resolved in a professional and ethical manner.

You May Submit Your Complaint In Writing To:

North America

Chief Compliance Officer
St. Andrew’s Square
Suite 514, 737 Yates Street
Victoria, British Columbia V8W 1L6
Canada

UK

Chief Compliance Officer
Office 28 at Eventus
Sunderland Road, Market Deeping,
Lincolnshire, PE6 8FD
United Kingdom

Email to compliance@ascendant.world or privacy@ascendant.world Or call 1 (877) 452-7183

FAQs

Making international business payments should be simple. If you can’t find the answer you’re looking for here, contact us
 

Is Ascendant SOC 2 Type 2 certified?

Yes. Ascendant is SOC 2 Type 2 certified and maintains by law an annual NYCRR 500 (cybersecurity) compliance certification, meaning our systems and processes meet rigorous standards for data security, privacy and operational integrity as verified by independent auditors. 

How does Ascendant handle GDPR, OFAC, and AML compliance for global payments?

We handle compliance, so you don’t have to stress about it. Every transaction is automatically screened for AML and global sanctions compliance, while your data is protected through security and privacy controls aligned with privacy laws, including GLBA (U.S.), PIPEDA (Canada), and GDPR (Europe).

What regulations does Ascendant comply with?

Ascendant complies with applicable U.S.A. and Canadian financial services regulations and maintains comprehensive AML and anti-terrorist controls aligned with the U.S. Bank Secrecy Act (BSA) and Canada’s PCMLTFA.  We also safeguard client information through privacy practices designed to meet the regulatory requirements of GLBA (U.S.), PIPEDA (Canada), and GDPR (Europe).

How does Ascendant prevent and detect fraud?

We prevent and detect fraud through a combination of advanced technology, transaction monitoring, role-based user permissions, and phone-based verification for high-risk account changes.  Our compliance team continually reviews transactions and user activity to catch anomalies.

Do you store banking information?

Yes—but only in secure, encrypted environments that meet strict compliance standards so you don’t have to worry about storing sensitive details. Sensitive payee data is collected and validated using our proprietary Payee Intelligence™ tool, minimizing risk and reducing errors.

Can We Help Your Business Grow?

If you currently make international business payments with another provider or are planning to expand your business, talk to our experienced team to learn how we could optimize your operations and address your questions.

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