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Compliance And Legal

Protecting your money and keeping your business safe.

Why Your Money Is Safe With Ascendant

Ascendant’s comprehensive “Know Your Client” and “Due Diligence” programs, together with state-of-the-art technology to monitor and detect illicit activities such as fraud, money laundering, and sanctions screening, helps to protect us and our clients from being exploited by the criminal element and the subject of regulatory investigations.

In the USA and UK, Ascendant maintains financial services licenses to receive, hold and transmit client funds and conforms with all laws in the jurisdictions it operates in.  These licenses can translate into peace of mind for all clients and partners because they ensure the safeguarding of client funds. In Canada, new financial services laws enforced by the Bank of Canada to safeguard client funds are coming into force in 2024-25. 

United States

  • AscendantFX Capital USA, Inc. operates as Ascendant and Ascendant World Payments. For more information, see our regulatory disclosures.
  • Holds financial services licenses and regulated by state Department of Banks/Financial Institutions.
  • Undergoes annual regulatory examinations and external compliance audits.
  • Safeguards client funds in segregated bank accounts.
  • State of-the-art technology for compliance with anti-money laundering, anti-terrorist financing and sanctions laws.

Canada

  • AscendantFX Capital Inc. operates as Ascendant and Ascendant World Payments. For more information, see our regulatory disclosures.
  • Registered with FinTRAC
  • Undergoes annual external compliance audits and subject to regulatory examinations.
  • Maintain a financial services license regulated by Bank of Canada under the Retail Payments Activities Act coming into force in 2024-25.
  • State of-the-art technology for compliance with AML, anti-terrorist financing and sanctions laws.

United Kingdom

  • AscendantFX Capital UK, Limited operates as Ascendant and Ascendant World Payments. For more information, see our regulatory disclosures.
  • Holds an authorized payments institution license and regulated by the FCA.
  • Undergoes annual compliance audits and subject to regulatory examinations.
  • Safeguards client funds in segregated bank accounts.
  • State of-the-art technology for compliance with anti-money laundering, anti-terrorist financing and sanctions laws.
  • Documented Consumer Duty Policy and Vulnerable Client Policy.

Internationally

  • Ascendant is committed to complying with all laws with respect to managing and safeguarding your money and the transactions we process, and legal compliance and risk management are driven throughout the organization.

Privacy & Security

At Ascendant, we are committed to protecting your personal information. We will collect, use and disclose your personal information only as permitted under the law to provide you with the best possible service.

Canada

Privacy Notice

USA

Privacy Notice

California

Privacy Notice

EU

Privacy Notice

UK

Privacy Notice

Complaints Resolution Policy

We are committed to fair, effective, and efficient resolution of any complaints received from our clients

Our Dispute Resolution Procedure Is Designed To:

  • Resolve complaints quickly and equitably;
  • Review all complaints to identify and correct recurring or systemic problems;
  • Maximize customer service; and
  • Ensure any disputes are resolved in a professional and ethical manner.

You May Submit Your Complaint In Writing To:

North America

Chief Compliance Officer
St. Andrew’s Square
Suite 514, 737 Yates Street
Victoria, British Columbia V8W 1L6
Canada

UK

Chief Compliance Officer
32D Thorpe Wood Business Park
Peterborough,
Cambridgeshire PE3 6SR
United Kingdom

Email to [email protected] or [email protected] Or call 1 (877) 452-7183

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